Privacy Policy
Effective Date: 27-2/2026
Green Haven Nursery & Garden Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
When you place an order, request a quote, or contact us, we may collect:
Full name
Billing and shipping address
Phone number
Email address
Delivery instructions (e.g., dump location details)
Order details and purchase history
Payment information (processed securely by third-party payment providers)
B. Payment Information
We do not store full credit card numbers on our servers. Payments are processed securely through trusted third-party payment providers (such as Stripe, Square, or PayPal), which use encrypted payment processing systems.
C. Automatically Collected Information
When you browse our website, we may collect:
IP address
Browser type
Device type
Pages visited
Time spent on pages
Referral source
This information is collected through cookies and analytics tools to improve website performance and user experience.
2. How We Use Your Information
We use collected information to:
Process and fulfill orders
Schedule deliveries
Communicate about your order
Provide customer support
Improve our website and services
Send service-related notifications
Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Delivery Information
When placing an order, customers are required to provide delivery-related information, including:
Delivery address
Dump location instructions
Property access confirmation (e.g., gate width confirmation)
This information is used solely to ensure safe and accurate delivery.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable shopping cart functionality
Remember your preferences
Improve website performance
Analyze site traffic
You may disable cookies in your browser settings; however, some website features may not function properly.
5. Sharing of Information
We may share your information only with:
Payment processors
Shipping and delivery personnel
Website hosting providers
Service providers necessary to operate our business
All third-party providers are required to maintain confidentiality and data security.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is completely secure, we take appropriate steps to protect your data from unauthorized access or misuse.
7. Data Retention
We retain order and customer information as long as necessary to:
Fulfill orders
Maintain financial records
Comply with legal requirements
Provide customer service
You may request deletion of your personal information, subject to legal and accounting obligations.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Green Haven Nursery & Garden Center
(910) 947-2702
info@greenhavenplantfarm.com